Frequently Asked Questions

Sizing Guidelines and Fit Recommendations

Q: How do I choose the right size for lingerie items?

A: Great question! Sizing can vary between our brands like Allure, Coquette, and Fantasy Lingerie. Here's what I recommend:

Check the specific size chart for each brand on the product page
Measure your bust, waist, and hips with a soft measuring tape
For items like our Adore Leia Corselette ($76.42), consider sizing up if you're between sizes for comfort
Most of our lingerie has some stretch, but structured pieces like corsets fit more snugly
When in doubt, our live chat team can help you compare measurements to specific products

Q: What if the size doesn't fit perfectly?

A: We want you to feel confident in your purchase! While intimate products have specific return policies for hygiene reasons, we're here to help you get the right fit from the start. Contact us before ordering if you're unsure - we'd rather spend time helping you choose correctly than have you disappointed with the fit.

Material Composition and Safety Information

Q: What materials are used in your products and are they body-safe?

A: Safety is our top priority. Here's what you should know:

All our products meet safety standards for intimate use
Lingerie items typically use materials like lace, mesh, satin, and spandex blends
Our premium toys (like Dorcel products) use body-safe silicone and phthalate-free materials
Product pages list specific materials - look for this info in the product description
If you have allergies or sensitivities, check the materials list or contact us for detailed composition information

Q: How do I know if a product is suitable for sensitive skin?

A: For sensitive skin, I recommend:

Choosing products with natural fibers when possible
Avoiding items with excessive dyes or chemical treatments
Starting with our gentler materials like cotton-blend lingerie
Testing any new material on a small skin area first
Contacting us if you have specific material concerns - we can guide you to suitable options

Care and Maintenance Instructions

Q: How should I clean and care for lingerie items?

A: Proper care extends the life of your intimate apparel:

For Delicate Lingerie (like our Allure and Coquette pieces):

Hand wash in cool water with gentle detergent
Avoid fabric softeners which can break down elastic
Lay flat to dry - never wring or twist
Store in a drawer rather than hanging to prevent stretching

For Structured Items (like corsets and bustiers):

Spot clean when possible
If machine washing is necessary, use a lingerie bag on gentle cycle
Air dry completely before storing
Store flat or with proper support to maintain shape

Q: How do I care for intimate toys and accessories?

A: Proper cleaning is essential for safety and longevity:

Clean before and after each use with mild soap and warm water
For premium items like our Dorcel products, use toy-specific cleaners when available
Ensure products are completely dry before storage
Store in a clean, dry place away from direct sunlight
Check manufacturer guidelines for specific care instructions

Storage Recommendations

Q: What's the best way to store these products?

A: Proper storage maintains quality and hygiene:

For Lingerie:

Clean, dry drawer space with good air circulation
Avoid overcrowding which can cause wrinkles and stretching
Consider tissue paper for delicate lace items
Keep away from sharp objects that might snag fabric

For Intimate Products:

Clean, dry storage in original packaging when possible
Room temperature environment
Away from extreme temperatures and direct sunlight
Separate storage for different materials to prevent reactions

Troubleshooting Common Concerns

Q: My lingerie lost its shape after washing. What happened?

A: This usually happens when:

Hot water was used (always use cool water)
The item was machine dried (air dry only)
Fabric softener was used (avoid with elastic materials)
The item was wrung out too vigorously (gently squeeze excess water)

For future care, follow our gentle cleaning guidelines above.

Q: How long should these products typically last?

A: With proper care:

Quality lingerie should last 6-12 months with regular wear
Occasional-wear pieces can last several years
Premium intimate products can last years with proper care and storage
Signs it's time to replace: loss of elasticity, fabric thinning, or hygiene concerns

Expanded FAQ & Customer Guidance: Product Care, Cleanliness, and Safety

General Hygiene & Safety

Q: Why is cleanliness so important for intimate products?

A: Cleanliness is critical for both pleasure and safety. Proper cleaning and storage:

Prevents the growth of bacteria, yeast, and mold that can cause infections or skin irritation
Maintains the integrity and lifespan of your products
Ensures safe use, especially when products are shared between partners

Q: Are your products sealed and packaged for hygiene?

A: Yes, all our toys and lingerie are shipped in sealed, discreet packaging directly from our supplier. This ensures your products arrive untouched, clean, and safe to use.

Detailed Cleaning Instructions by Product Type

Silicone, ABS Plastic, and Metal Toys

Before First Use: Wash thoroughly with warm water and a mild, unscented antibacterial soap or a specialized toy cleaner.
After Each Use: Repeat the cleaning process. For waterproof toys, submerge in water; for non-waterproof, use a damp cloth.
Deep Cleaning: For 100% silicone or metal toys (no motors/electronics), you can occasionally boil them for 3–5 minutes for sterilization.
Drying: Pat dry with a clean, lint-free towel or allow to air dry completely before storage.

Lingerie and Delicate Fabrics

Hand Washing: Always preferred for lace, mesh, and embellished items. Use cool water and a gentle, fragrance-free detergent.
Machine Washing: Only if the care label allows. Place items in a mesh lingerie bag, use delicate cycle, and cold water.
Drying: Never use a dryer. Lay flat on a towel or hang to dry away from direct sunlight to prevent fading and fabric breakdown.
Ironing: Most lingerie does not require ironing. If needed, use the lowest heat setting and a pressing cloth.

Leather, Faux Leather, and Specialty Materials

Spot Clean: Wipe gently with a damp cloth and mild soap. Avoid soaking.
Conditioning: For real leather, use a leather conditioner periodically to prevent cracking.
Drying: Air dry completely before storage.

Additional Cleanliness & Safe Use Tips

Q: Can I share toys with my partner? A: Yes, but always clean thoroughly before and after, and consider using condoms or barrier protection on toys, especially for penetrative products or if sharing between partners.

Q: Are lubricants safe with all products? A: Not all lubes are compatible with all materials:

Use water-based lubricants for all toys (especially silicone toys, as silicone-based lubes can degrade the material)
Oil-based lubes can stain lingerie and should be avoided with latex or silicone products

Q: How do I store products to keep them clean? A:

Use the original packaging or a dedicated toy bag (often included with premium products)
Store toys separately to prevent material reactions or scratches
Keep all products in a cool, dry place away from direct sunlight and heat

Safe Use & Product Longevity

Q: How often should I replace my toys or lingerie? A: With proper care, high-quality toys can last for years. Replace items if:

There are any cracks, tears, or changes in texture
Electronics no longer function safely
Lingerie loses elasticity, shape, or shows signs of wear that affect fit or comfort

Q: How do I know a product is still safe to use? A: Check for:

Changes in color, odor, or texture
Any sticky or tacky feel that doesn’t wash off (may signal breakdown of material)
Exposed wires, broken seams, or loose components

Troubleshooting & FAQs

Q: My toy has a lingering odor—what should I do? A: Some new toys have a “factory” smell that fades after a few washes. If the odor persists, soak in a 10:1 water-to-vinegar solution for 10 minutes, then wash thoroughly. Never use harsh chemicals or bleach.

Q: I have sensitive skin—how should I choose and clean products? A: Look for hypoallergenic, non-porous materials like medical-grade silicone or stainless steel. Wash new products before first use and avoid scented detergents.

Q: What about cleaning products with motors or batteries? A: Never submerge non-waterproof toys. Use a damp cloth with mild soap, avoiding charging ports or battery compartments. Always unplug or remove batteries before cleaning.

Quick Reference: Do’s & Don’ts

Do:

Wash all products before first use and after each use
Use only recommended cleaning agents
Dry products completely before storing
Check for wear and replace as needed

Don’t:

Boil toys with motors or electronic parts
Use abrasive cleaners or rough cloths
Store products while still damp
Mix incompatible materials in storage

What are Frequently Asked Questions?

Frequently Asked Questions, or FAQs, are a curated list of common queries that people have about a specific topic, product, or service. They are designed to provide quick and easy access to essential information, helping users find answers without going through extensive documentation. Because of their concise format, FAQs enhance user experience, so they are widely used on websites, especially in customer support sections.

Why are FAQs important?

FAQs play a crucial role in improving communication between a company and its users. They address the most common concerns proactively, which reduces the amount of repetitive inquiries that customer support has to handle. Therefore, FAQs not only save time for the users but also help companies streamline their operations. This is essential for maintaining customer satisfaction and fostering a positive relationship.

How do I create effective FAQs?

Creating effective FAQs requires understanding your audience's needs. Start by identifying the most common questions your customers ask, and organize them logically. Clear, concise answers are vital, and using simple language ensures that everyone can understand. Many organizations also update their FAQs regularly to include new questions and answers based on customer feedback, which keeps the content relevant and useful.

What are Frequently Asked Questions?

Frequently Asked Questions (FAQs) are a collection of common inquiries and their corresponding answers. They serve as an essential resource because they provide quick information on popular topics. Many organizations use FAQs to help visitors find answers without needing direct assistance. However, FAQs can also clarify services, products, or topics quickly and efficiently.

Why are FAQs Important?

FAQs matter because they enhance user experience and save time. When potential customers can easily find answers to their questions, they are more likely to engage with the content or product. This not only increases customer satisfaction but also boosts trust and credibility. Therefore, providing well-structured FAQs can lead to improved website performance and customer retention.

How to Create Effective FAQs?

To craft effective FAQs, identify the common questions your users ask and provide clear, concise answers. Organizing questions into categories can help users navigate easily. Additionally, regularly updating the FAQs ensures that you address the most current inquiries. As a result, maintaining an informative and up-to-date FAQ section can significantly enhance user engagement and support.